Tag Archives: Capital One

Walmart Files Lawsuit Against Capital One for “Poor Customer Service” Following Previous Suit Against Synchrony Over “Not Taking on Risky Customers”

Walmart has sued Capital One over “Poor Customer Service” just four years after suing Synchrony for “not taking on risky customers”.

We heard a story like this one back in 2019, when Walmart sued Synchrony on their co-brand card. Remember when Walmart sued Synchrony on their credit card, claiming that Synchrony was refusing to underwrite weak credit card accounts? The WSJ reported that Walmart filed an $800 million lawsuit against Synchrony, claiming lost revenue by Synchrony’s underwriting standards. The suit was later dropped, around the time Walmart shifted their relationship to Capital One.

Now if you have been in the credit card business for a while, you’d know that Capital One works low and mid-range FICO Scores better than most. They have a solid collection infrastructure, leading edge analytics, and they know how to price risky credit card accounts.

-Payments Journal

I seriously doubt that Walmart cares about things such as how quickly transactions post to your credit card or how long it takes on hold to speak to someone at Capital One.

For what it’s worth, I have a Capital One Walmart card and I use it all the time and have never had trouble.

Given Walmart’s last lawsuit against Synchrony, I think it’s safe to say that the real reason for the lawsuit against Capital One may also be about the bank not wanting to take on super bad credit risks so they can shop at Walmart and leave the bank exposed to all of the potential carnage.

I think Walmart doesn’t want to be in the news (again) for complaining that their customers are a bunch of broke deadbeats who don’t pay any of their bills on top of all of the losses they’re taking to shoplifters who set the store on fire to run out with television sets, and that they want their banking partners to be a bunch of bottom-feeding low lives who will take on any risk no matter how bad just to keep the Walmart account.

Capital One is a bank that makes a lot of money working the low end of the income spectrum, so it’s unclear as to who the next bank would even be.

For what it’s worth, Capital One Bank is suing Walmart right back, and in their complaint, they basically accuse Walmart of trying to Darth Vader the contract in the middle of its term and using the lawsuit to gain leverage.

I have no idea where this will end, but I can say I’ll be less inclined to just shop at Walmart without the incentives provided by their card.

Poetry by Capital One and the Google Pixel 6.

This is a transcription of two voicemails from Capital One by the Google Pixel 6. I think it’s starting to write poetry…

It’d be done one happiness really do pull out all of a sudden. It’s a Hello, this is Capital One calling with your temporary code. Press one to hear your code. Lonnie says it can’t be done, one. Happy Easter, Lee do put all of a sudden it’s a half. Hello, this is Capital One calling with your temporary code. Press one to hear your code. Hello, this is Capital One calling with your temporary code, Press one to hear your code. Goodbye.

Be done one a priest really do put all of us got a half. Hello, this is Capital One calling with your temporary code. Press One to hear your code. Bonus at Capital One Happy Easter Lee Dupont Olivet a Hello, this is Capital One calling with your temporary code. Press one to hear your code. Press one to hear your code.

-Capital One and Google Pixel 6

Capital One and MasterCard make final ruling in my favor against Batteries Plus Bulbs, but where did Chargebacks come from?

Capital One and MasterCard made a final ruling in my favor against Batteries Plus Bulbs after the merchant chose to go ahead and accept it, but where did Chargebacks come from?

I wrote yesterday that Capital One and MasterCard ruled in my favor in my dispute against Batteries Plus Bulbs for “service not rendered”, but where did Chargebacks come from?

Before the mid-1970s in the United States, credit cards existed, but they were not widely used or accepted.

Practically anyone who got your card or just the number could charge anything they wanted to it, and you wouldn’t know they did until you got the bill at the end of the month, and there was no way to object to any of it.

This led to massive fraud against cardholders at the time, because merchants would say your total came to one amount and then sneak other charges and fees onto your card later, and they’d slide it through a machine that used carbon paper to make a copy of the raised numbers that the cards back then had on them.

Sometimes more than one billing cycle would go by before people could even see a charge go on their cards, and so with anyone being able to copy and use their numbers, it was often impossible to tell which store had defrauded them or given their card information to scammers, even if they kept meticulous transaction records.

So credit cards were used by few people, for major purchases, and then it was uncommon to even carry them with you.

If you paid in cash, the most that could happen is the merchant cheated you, but the losses would be stopped at the amount of cash you handed them.

The Fair Credit Billing Act of 1974 changes everything.

The card industry wanted more people to accept their cards, and they knew people were hesitant to use them because the losses could be severe and potentially unlimited if they did, so they petitioned the Congress to create the Chargeback procedure in 1974, by law.

Since Chargebacks were created, cards have generally been safer than cash. If a thief steals your card, you dispute the transactions and you’re not liable for the fraud. If you had lost cash, you’d have lost all the cash.

Also, today it is very easy to see what transactions are coming through on your credit cards, in real time, and know immediately if you need to take action on a given item.

With cards, if a merchant bills you and then never sends you the goods, or the goods are shoddy or delivered in an unacceptable state, you have options, and can respond immediately, without going to court, to deal with petty disputes.

Today, credit cards are an excellent way to mitigate your losses as a consumer.

You need evidence, but it’s easier than going to court, and you can get your money back if you persist.

In my case against the Batteries Plus store in Gurnee, Illinois, I filed a Chargeback because I bought a service, the merchant performed it incompetently, and the end result was that the service I paid for was unusable. After a 6 week process of pursuing a Chargeback, the bank ruled for me and the merchant admitted that they couldn’t maintain their case that the “goods and services were delivered in good condition” anymore.

While the Chargeback is a weapon in the consumer’s arsenal that protects them from fraud and underhanded merchants, it must never be abused.

If you file many Chargebacks and the bank rules that they were without merit, they could start sanctioning you.

The reason why I’ve never had to file one before is that I know that they’re intended to be used as a last resort before you have to give up and sue somebody.

You should never go off half-cocked with these. You must be prepared to show the bank the proof.

In this case:

  1. I tried to get the merchant to repair the product and he made things worse.
  2. I then tried to ask for a refund to be initiated by the merchant, so that I could have my money back, and he wouldn’t be damaged by losing a Chargeback and dispute fees to his store, and he refused, and openly threatened and verbally abused me over the phone.
  3. I then had to incur additional expenses to make the product work right, including paying a Buick dealer to perform the exact same service.
  4. The Buick dealer wrote a letter for me to give to the bank stating that there was nothing wrong with my car, and it would not accept the programming that the Batteries Plus store attempted to perform on it because he did it wrong and sold incompatible parts.

I’ve had to assist in filing Chargebacks for an ex before, but those were different cases, so I already knew generally what the process was.

In his case,

  1. In 2016, when we lived in the South Shore neighborhood of Chicago, he was mugged. The mugger got away with his phone and his debit card. I filed a chargeback for approximately $46 that the man was able to charge to that card before I could freeze all of John’s accounts. John got his $46 back from the bank.
  2. John dropped his credit card and didn’t notice when he was paying for a coffee at the airport he worked at (Midway, the Dunkin’ Donuts on the Midway Orange Line station stop.). Later in the day, someone picked it up and went to eat at Uncle Julio’s Mexican Restaurant, and charged $156 to the card. I filed a “stolen credit card” dispute against the transaction and won after providing the bank with a police report where John stated how he lost the card.
  3. In 2017 (I think) we ordered a Nintendo Switch for John. I found a good price at B&H Photo in New York City. I asked for “signature required” on the invoice so that UPS couldn’t drop it off to be stolen on our doorstep in Roger’s Park. UPS ignored the “signature required” part and dropped it off. It got stolen. I asked B&H Photo to replace it, they told me no. I disputed it and B&H Photo sent Capital One a letter accusing John of keeping the Switch, lying in his statement that it had been stolen, and other things in their “re-presentment”. I appealed the re-presentment with evidence that UPS never required a signature, and Capital One ruled in favor of John. We then bought a Nintendo Switch at Target.

In both cases where I had to respond to a re-presentment, Batteries Plus Bulbs in Gurnee, Illinois in my case, and B&H Photo in New York City with John, my ex, the merchants replied by lying and slandering the consumer.

I don’t know if this is typical or not, but it happened with B&H Photo and Batteries Plus Bulbs.

I think what may be the case is that merchants hate Chargebacks, they just don’t want to lose because there are consequences for losing them that go way beyond being forced by the bank to refund the customer the amount of the dispute, and so merchants develop this “throw mud at the customer even if it’s lies and slander, and see what sticks”.

I’ve heard that merchants end up losing about 4 out of every 5 Chargeback cases. Some are obviously pissed and are willing to get downright nasty about it.

There are things that merchants can do if they want to head off Chargebacks at the pass.

Provide excellent customer service.

“The customer is always right.”

If you refund a small amount of money and go your separate ways when you know inside your heart that you’re wrong and can’t make the situation right, it will build rapport with your customers.

They will come back and spend more of their money at your store and tell their friends to go there because you were a big enough person to admit you were wrong and make them whole again.

On the other hand, if you scream at them, refuse to help, and say you’re keeping their money and don’t come back or you’ll have them charged with trespassing, then don’t be surprised when you get slapped with a Chargeback.

Then when they’re done with that, they’re going to get on all of the review Web sites and make sure everyone knows you’re a crook who cheated them and who doesn’t stand by your products and won’t give them their money back. Which would you rather have happen?

Listen to your customers when they tell you to do something.

If a customer says they want Signature Required on their delivery, then select Signature Required on the delivery.

There’s no use doing what B&H Photo did to us and complaining about it later when something goes missing and the customer can show where they requested Signature Required and also that you sent the shipment without it, and UPS can’t say what happened to it because you wanted to save a dollar or two when you shipped it.

In fact, if you’re smart, you’ll just make signature requirement on delivery mandatory when an order exceeds a threshold in dollar value beyond which you aren’t comfortable risking.

If you own a store that takes credit cards, train your cashiers and waiters to require Photo ID to accept the card, and document which ID it was in your files.

That way, if a credit card is stolen, you don’t have to eat the Chargeback later, and if a customer eats there, pays, and then tries to Chargeback and claim it wasn’t them, you can prove that they’re pulling something on the bank.

In none of my examples, were we at fault.

Had the merchants behaved better and developed and implemented simple effective policies to avoid dealing with pissed off customers and Chargebacks, none of the examples I’ve given would have ever happened.

But I suppose for Batteries Plus Bulbs and B&H Photo, they think it’s easy to be crooked and sloppy and then lie and defame their customers later, in a failed attempt to slime their way out of the resulting case.

And you know what? They lost. So it didn’t work.

The websites offering your business “Chargeback handling” want your money, so they’ll never give you great advice on how to stop it from happening. If they did, your business would have more money because you wouldn’t have so many Chargebacks, and you wouldn’t have to pay them to represent you after you screwed up.

Capital One rules in my favor against Batteries Plus Bulbs, but I’m not even sure if I’ve won.

Capital One rules in my favor against Batteries Plus Bulbs, but I’m not even sure if I’ve won. (It took too much time and effort considering that I was pretty much cheated and it was so obvious.)

This dispute has been going on since April 15th. Today I got another letter from Capital One that my amended argument has been accepted against Batteries Plus Bulbs, in which I argued that since I had to have my Buick remote reprogrammed and a new key cut at Anthony Buick GMC in Gurnee, Illinois, and that since Bhushan Chouhan, the store owner, refunded me for the mechanical key, I was still owed $69.99 for a programming job that he didn’t provide, but that I agreed to drop the rest of the dispute.

I dropped the rest of the dispute right off the bat when Anthony Buick was able to salvage the remote control.

Batteries Plus Bulbs attempted to use the amended complaint as a source of “confusion” about what I was disputing, and made the claim that I needed to return the remote control.

So by dropping the dispute about the remote control and telling the bank I intended to keep the remote control and Batteries Plus could keep payment for the physical device, it was the right and fair thing to do, but it was also a procedural move that kept my side of the case going and got my programming fee back.

In courts, things work out like this too sometimes. A prosecutor or the plaintiff can amend charges or a part of a civil suit that they can’t maintain, or because the facts have since changed, in order to save what’s left.

So the bank credited my account $69.99 and said that the merchant can reply again if he wants to, but “at this time” they consider the matter closed.

This should give you some idea of what it finally took to get $69.99 back.

In particular, the difficulty was in making Capital One understand that my argument was being amended, what Anthony Buick GMC had to do (which required a letter from them and an invoice for fixing Chouhan’s bungled programming job), and replying, line by line, to a slanderous letter that Chouhan/Batteries Plus Bulbs sent them about me in “Repre[sentment] Rebill Need Rebuttal”.

Let me tell you, they got a rebuttal.

I don’t think I’ve ever had to pound a dictionary that hard from running out of things to call someone to indicate dishonesty, incompetence, and malicious misconduct.

In the end, it’s not just about $69.99, it’s about the principle of the matter.

It’s that merchants who cheat people should not be allowed to gain from it, and if you keep pursuing a chargeback until they give up, gain they will not.

It takes time, the bank charges them a fee for dealing with it, their other fees can go up if they lose enough of them, and the bank will grab the money they stole from you and hand it back.

Even a small amount that you chargeback can create a big headache for the offending merchant. The banks consider that to be as much of a punishment for the merchant as it is protection for the customer.

One of my exes got into an argument with me and I told him “I’ll fight you until we’re down to the paper plates.”.

And that’s exactly how I fight people, for things big and small I get vicious.

Anyway, I enjoy victories, even small ones. Savor them. They can never happen often enough.

And to merchants who want to stop dealing with chargebacks, stop cheating your customers…..

Banking is a competitive, but they try to stay out of each other’s way. Why I like credit cards and hate annual fees.

Banking is a competitive, but they try to stay out of each other’s way. Why I like credit cards and hate annual fees. What is FICO and VantageScore?

I’ve been talking recently about Capital One’s nightmarish dispute process that is stacked against their customers, their higher-than-average interest rates if you carry a balance, and the fact that they’re a “subprime” bank that typically goes trawling to sign up the working class for their cards, even if they have a bankruptcy.

The first question I hear from some people is “Why do I need a credit score if I don’t intend to take on a big loan?”.

Dave Ramsey says you don’t need a credit score. He calls FICO and VantageScore, the two main credit scoring systems in the United States, the “I love debt.” score. But it’s possible to have a high credit score, no debt, and to make money using the cards, and actually save thousands of dollars someplace else because you have an okay or fantastic score instead of no score or a bad one.

The first place that not having a credit score is going to hurt you badly is that it will usually limit the type of apartments you can rent.

While it is true that management companies and landlords can make whatever decisions they want, they almost always pull a credit score.

The most common model they tend to use is called TransUnion SmartMove.

In fact, they’ll probably even make you pay for it so that you’re wasting your own money if they decide to turn you down for a place to live.

So it’s important to know what’s on your credit score, and to keep the score as high as possible. This is why renters really need to bring the hammer down and find reasons to dispute any and all negative information on their TransUnion credit score.

You’d be amazed the number of times that it turns out that the collection agency or other entity that put the debt there actually doesn’t respond in time, doesn’t follow “the process”, or just doesn’t bother to reply at all, or doesn’t actually have everything in order to substantiate that you owe them the debt.

It’s a crapshoot, but I’d say between 40-60% of the time, when you dispute a delinquent bill, it just falls off, sometimes the same day!

Obviously, your strategy should be to make sure you don’t overlook bills long enough to have them go to collections, and a barrage of disputes should be your last resort, when the damage has been done and you need to undo as much of it as you can.

I have no idea what exactly goes on “in the kitchen”, to make this happen, but my guess is that most collection agencies are only going to sue you if it’s going to be over a certain amount.

If it’s been a while, they figure the debt is uncollectable, and if they pay someone to sit there and gather up a response, they just spend money to no avail, and so they let things go sometimes. It’s certainly no guarantee, but a law of averages seems to be that 40-60% of the time, the item in dispute disappears.

Obviously, the more negative information you can remove, the less harm there will be to your credit scores, and the more likely you’ll be able to get it to a level where you can start applying for some apartments or credit cards, or car loan terms, that wouldn’t have been accessible to you before.

Obviously, you shouldn’t go into debt if there is any other choice, but I know people with car loans that they signed to get to work, and then the interest rates were so high that they spent most of their money from work on the stupid car loan. So there’s a big difference between getting a car loan at 15% and getting one at 6-8%. 6-8% is subprime and 15% is predatory.

So, if it has to be a shit sandwich, at least make it a smaller shit sandwich I suppose, and paying interest is always a shit sandwich because it just bleeds you and disappears into the bank’s pockets.

People also don’t seem to be aware that they might be able to get a personal loan from the bank at 5.5% and that a car loan may cost them 9%, and in addition to saving a couple thousand on bank interest, if disaster strikes later, a personal loan is not directly attached to their car, so nobody is coming to haul the car off and leave them stranded.

And finally, insurance companies in all but 4 American states where the practice is illegal, use credit scores to justify giving you much higher car insurance premiums.

There are actually no good studies that show that people with lower credit scores are more likely to file a big claim with an insurance company, but people who have bad credit scores tend to work lower income jobs, have medical bills they can’t pay, and so on. Many of these people are also minorities.

While civil rights laws say that insurance companies would be in hot water for openly charging people more for their skin color, they can jack up insurance rates on black people and “make it legal” by saying anyone with a credit rating under 700 starts paying a lot more for car insurance.

If I file bankruptcy, won’t that hurt my credit score?

Well, the answer is technically yes, but factually, almost always no.

Of course, THEY don’t want you to know that the reality is almost always “no”. Once a person files bankruptcy, it’s because their fiscal outlook is totally hopeless and their credit score is already ruined by having so much debt which is probably also all delinquent.

The longer you go without filing for bankruptcy, the worse it gets when you do file for bankruptcy.

About the only three things you will accomplish once you’re pretty sure the debt is as bad as it will get are (1) you give your creditors more months to post on your credit reports that you’ve been delinquent for another month, which they have to stop doing the moment you file and the automatic stay is granted by the courts, and this may even mean your car gets repossessed and the repossession outside of bankruptcy stays on your credit and causes great harm after you’ve filed and lose the car anyway, and (2) by putting it off, you’re delaying by an equal amount of time into the future until you can file again, and (3) you successfully delay the amount of time before the debt is forgiven by the court and your credit rating starts to mend and you can start over and build your credit up again.

How do I get a credit card if I’m young and have no credit history or have had some credit problems or a bankruptcy?

This can make things considerably difficult, but by no means impossible.

For example, there are some things to just flat out avoid.

There are “bottom feeder banks” that make Capital One look respectable. One example is the similarly named “Credit One” bank, which has nothing to do with Capital One.

While you could start out with “subprime” banks like Capital One that aren’t complete bottom feeders, you could also go to a more mainstream bank like Chase, Citi, or Discover, and apply for a Secured Credit Card.

Essentially, when you get a Secured Credit Card, you can file a deposit, which becomes your credit limit.

The danger with a Secured Card is that if you default, the bank can take your deposit, report the entire balance to the credit bureaus anyway, and then sue you for the entire amount on top of keeping your deposit, so the risk is yours, and it’s guaranteed money for the bank. This is why most Secured Cards approve everyone except those with a filed but not discharged (“active”) bankruptcy.

But it still looks like a tradeline, just as any other credit card would.

For example, I put down a $200 deposit on a Secured Discover Card and $200 became my spending limit.

For 8 months I made small purchases and paid them back, then after 8 months, the bank does an account review each month by computer and decides when to return your $200 deposit and convert you to a non-secured card. In my case, they raised my limit to $3,000 to start off with. And it’s very unusual for a Secured Credit Card to have a rewards program, but Discover’s does, and it survives into the Unsecured card.

Then you can change your rewards program to the Discover It card and activate rotating bonus categories. For example, in this quarter I even get 5% back on gas.

Another trick is if you have a trusted spouse, you can each get credit cards and make the other one an Authorized User, and then it shows up that you each have more revolving accounts than you really do, and it helps both of you (as long as you manage your credit lines responsibly).

Should I pay annual fees for a credit card?

As a rule of thumb? 95% or more of people out there shouldn’t.

Unless you can get some INSANE rewards on a category you will use ALL THE TIME, it’s not worth it. Like, if you can get an American Express Blue that has 6% back at grocery stores permanently and a $95 annual fee, and you have four people in the house eating groceries, obviously this card will benefit you more than the small nuisance of paying the annual fee.

And when you throw multiple cards with annual fees together, eventually you won’t even have a good idea how much you really net in rewards points.

But if you have two people in the house eating groceries, and you shop at Walmart, and you do it online, you could use the Capital One Walmart Rewards card and get 5% back on your groceries (and anything else from Walmart’s website) and no annual fee.

Since Walmart doesn’t ever code as a grocery store, that would also make the AmEx essentially useless there as far as a decent rewards rate on your grocery shopping.

You can also find credit cards that have 3-4% back at coded Grocery stores with no annual fee, so in many cases it’s just not worth getting the AmEx card with the 6% on groceries.

There’s also cards with annual fees that have eyepopping rates on gasoline, but once you subtract the annual fee, you might as well have gotten a PNC Cash Rewards that is 4% on gas all the time (and 3% on restaurants).

Once you have a substantial number of cards, you’ll probably figure out which is the best to use for a given category of merchant. I always like to have a card with 2% for non-category spending as a fallback because there’s guaranteed to be hundreds of dollars in non-bonus spending that would otherwise have a wimpy rewards rate of like 1% on other cards, as well as the occasional BOAT (Bust Out Another Thousand) payment to a mechanic to keep your car running, so the Citi Double Cash or the Wells Fargo Active Cash cards can both fill in when you can’t earn bonus points paying your cell phone or electric bill.

And then Discover’s 5% category for rotating quarters (which you can activate ahead of time on their site) kicks in, and you switch to that for a while (5% beats 4% on gasoline but then 4% on gasoline the other 9 months beats 2%).

As long as credit card points are there and you are spending responsibly, on bills that you absolutely must pay, which would earn no rewards otherwise, then credit cards can be an asset.

The average family in America could be leaving as much as $1,000 or more on the table each year by using cash or debit cards. There’s just not much incentive to use these forms of payment because nobody is paying you for gas and groceries, and if you’ve looked around lately during Bidenflation, they’re not exactly giving those away!

What’s more, the IRS considers credit card rewards to be tax-free income, because it treats them as rebates on money you’ve already spent, so odds are you probably don’t have to declare them on your state returns either.

Credit card companies aren’t a charity, however. They offer the rewards to loosen you up to spend more, and hoping that you’ll misuse the card and end up badly in debt.

There is some debate about credit card points and whether they actually benefit consumers or not. It benefits the ones that are using them.

The Federal Reserve studies the effects of rewards credit cards and found that the average person who pays cash loses out.

As of 2010, which granted was 12 years ago, “After accounting for rewards paid by banks, households who earn more than $150,000 annually receive a subsidy of $756 on average every year, while the households earning $20,000 or less pay $23.”.

I figure when you adjust for inflation it’s more, because we tend to make nearly $800 on credit card points every year and our household income is not $150,000.

Even if you consider that retailers may charge you a little less than half of your own rewards to make up for the expected amount of interchange, we’d still easily clear over $400, but as a counter-point, sometimes the retailers help fund the schemes with the big bonus points.

I doubt Capital One is paying the entire 5% you get back on the Walmart card for buying your groceries and stuff online.

Regardless, the fact that the wealthy tend to make off with the money could be why the IRS is loathe to charge income tax on the rewards points. Every time rich people scream about something, like paying taxes, it tends to disappear, doesn’t it?

There’s a bill in Congress to cap credit card fees, but they always lose because the Card Industry is a more powerful lobby than Retail in the end.

Besides, there’s a distinct possibility that retailers could promise to lower prices, and then keep the money after the credit card rewards are gone, just as banks played down the magnitude of repealing Glass-Steagall as “wanting to provide complimentary magazines to credit card holders”, and then used the repeal to cause the housing crisis of 2008.

So in the end, there’s reasons to have credit cards in your wallet, and reasons not to.

If you are responsible, you will:

Earn rewards points worth a lot of money.

Have a better credit rating.

Get access to more favorable loan terms, if you have to take on a loan for something. (But you should avoid this if you can.)

Save money on insurance premiums.

Show landlords that you are managing credit responsibly. If you pay them, you’ll probably pay the landlord.

On the other hand, if you have no credit rating at all or, worse, the only thing on your report is some drive by shootings from collection agency scum, the landlord could determine you’re too much of a risk and that other people are more likely to pay him, statistically, so you’ll end up renting from a bottom feeder and paying him too much money because he knows you have nowhere else to go, and then your neighbors will most likely be criminals who are making loud noises, dealing drugs, and spilling bedbugs over into your unit.

If you are irresponsible:

Well, eventually the banks will sue and you’ll be a serf with oppressive garnishments.

When my Aunt was alive, she was a very nice person. I loved my Aunt and I miss her terribly. She was a fantastic person, and they even named an entire hospital after her because she always fought for her patients there and saved many people’s lives.

But she simply couldn’t handle money. She had overwhelming depression, and as I do as well many times, I understand how painful it can be. To struggle and hurt and feel hopeless every day but to fight through the pain and to take on other people’s burdens anyway.

To escape from the depression, (she made good money but could never afford to pay cash for everything she WANTED to do, so took on loans), they retreated into fantasy vacations at Disney World. Sometimes twice a year.

She never drove there either, they always bought expensive plane tickets. Then when they were there, they spent yet more eating at places like “Cinderella’s Castle”, which is terrific if you’re made out of money and can just pay it and not worry about it, but she wasn’t.

One year, she sold the family car to finance a vacation to Disney, then came back and had no car, nobody would loan her money for a car, and she ended up having to keep an Enterprise van for a while to get back and forth to work, which she rented for the vacation.

(Don’t ask me why, but she drove that year, and instead of taking the Lumina that was only a few years old, she sold it and rented a van for hundreds of dollars a week.)

One way some people deal with depression is to finance and escape, which causes a rebound effect and a feedback loop which makes the depression worse.

For some people, they understand this concept when it comes to why people abuse drugs or alcohol, but not when it’s the root of money problems. And I’m not saying I’m perfect and that my methods of coping have always been healthy, but I’ve at least steered clear of substance abuse and reckless financial decisions.

Banks can absolutely be your worst enemy. They often are.

In the end they create nothing, they assist in ruining lives. The credit scoring system that we have shouldn’t even be legal. The “rewards” points literally rob Peter to pay Paul.

But Dave Ramsey is a millionaire and probably truly doesn’t need a credit score. Many of us are not as lucky.

Some of his advice is right, like not buying extended warranties because over time they’ll cost you more money than just replacing things sometimes, and they may not even honor the warranty when something does happen.

An extended warranty is nice in theory. You buy one, you don’t have to worry about a thing, because if it breaks, you go to the warranty people and tell them all about how the stupid thing broke and you want a replacement or repair.

That’s how it works in theory, but in fact, they find ways to screw you.

In theory, federal law requires Capital One to take my side in my dispute against Batteries Plus Bulbs in Gurnee, Illinois, which is in the business of selling fake aftermarket car keys that don’t work. I even got a letter from a dealership saying there’s nothing wrong with my car and the person who sold me the keys ripped me off because it wouldn’t program.

Capital One still ruled against me and I’m still yelling at them over something that happened like 6 weeks ago.

Extended warranties are worse. Dave Ramsey says to avoid paying for an extended warranty or “service plan” at all costs.

Often, you pay for the plan, and then 90% of the time, you find out it wasn’t what you thought it was and they won’t give you the money for the warranty back, so now you have broken shit and a warranty that cost you 100% more than it was worth.

Walmart is pushing these things HARD, and it’s often for some crazy amount of money too, like I bought a microwave for $67, and it’s been a good microwave, and that was two years ago. They wanted to sell me a 2 year service plan that would have expired already for an additional $17.

When I bought this laptop, Lenovo wanted me to pay them $150 for an additional year of warranty. The additional year is almost up. I had one repair (a malfunctioning USB-C port) in the original warranty, and they had to replace the whole motherboard to fix it. And their service plans go out to five years. But I didn’t buy the “service plan”, so I have some money to buy a new laptop if mine craps out and isn’t worth fixing.

Who pays hundreds of a 5 year plan on a laptop that probably won’t break in the 5 years, and even if it does, it would cost less to go down to uBreakiFix and tell them to tear it down and put a new battery or something in it?

Most consumer products either outlive any kind of warranty you can buy or wouldn’t be worth the money you spend even if you bought one and they honored it for whatever reason.

Sometimes you get an extended warranty for free, from your credit card!

Obviously, if it doesn’t cost extra, you may want to put a big ticket purchase on a credit card with such a benefit. If they don’t honor it, at least you didn’t pay anything for it, so it’s worth filing a claim.

When I lived in Chicago, my ex and I went to The Roomplace for furniture. It looked like good furniture, then they delivered it and it started falling apart immediately.

Since I paid with my Chase card, which had Purchase Protection and Extended Warranty for free, I not only submitted a price adjustment and got over $100 back when the same set went on sale two months later, but after the first year was up and the furniture still kept breaking, I just called a furniture repair company and paid them with my Chase card, and then submitted a repair bill invoice and a statement about what the guy was fixing on his company letterhead, and Chase gave me a matching credit for the next 5 times I had to have them out repairing the furniture. Eventually, the guy had to fix it so much with improved parts, that the furniture stopped breaking every time someone sat down.

So there’s companies that honor what they say they’ll do in the Cardholder Agreement, like Chase, and there’s ones that obviously only pretend to follow Federal Law, like Capital One.

And thanks to Capital One screwing me, the only way to win now would be to make some day the “take this asshole to court over $70 day” and he’d probably just stiff me even if I got the ruling.

So there’s a list of how credit cards work, what you shouldn’t do, a run down on why credit ratings matter, and a little more free financial advice.

You know, it’s funny that Dave Ramsey has people paying him millions to get worse advice than what I can give you here on my blog, isn’t it?

Capital One tells me to get a letter from the Buick dealership for my Batteries Plus dispute and then says it doesn’t count.

Capital One told me to get a letter from the Buick dealership for my Batteries Plus Bulbs dispute and then says it doesn’t count.

I got a letter from Anthony Buick GMC in Gurnee, Illinois today detailing what they had to do to my Buick and why, and then “Crapital One” said it doesn’t count because they didn’t know how to read what it plainly says.

I ended up on the phone with Crapital One for another hour before giving up.

They just don’t want to help their customers with the dispute resolution process.

You give them what they want and they find something else they want.

Over and over until you give up trying to fight the crook who cheated you. (Batteries Plus Bulbs in Gurnee, Illinois.)

I froze my Crapital One credit cards and I’ve already switched my monthly spending that’s on autopay to Discover and Wells Fargo.

I may not be able to stop Crapital One from helping Bhushan Chouhan cheat me out of my $70 (which is all it amounts to at this point, and I’ve worked too hard to win my case hoping that I’d at least smack him and prove my point), but I can stop them from profiting off of my spending by collecting their merchant interchange fees while I shop.

That can go to a competing bank now.

I can also tell anyone who reads this how absolutely miserable you will be the day someone swindles you, and you take it to Crapital One.

Seriously, go to a different bank now. At least it couldn’t be worse than Crapital One.

I have no idea what Discover Card’s dispute process is like. I’ve heard there are narrower timelines for merchant responses, and I know Discover’s customer service is all US-based and answers the phone quickly.

I know I’ve read up on chargeback complaints from merchant POVs and have overheard how much they hate the deadlines that Discover and American Express impose because Visa and MasterCard give them forever to respond, and so sometimes they lose their Discover and AmEx disputes simply because they didn’t notice to respond in time.

With Batteries Plus ***hole that might have won my case by default, since it took him 20 days to reply and Discover would have only given him 5.

I’ve also never found myself screaming at Discover over how they could possibly be so stupid and terrible.

On the other hand, Crapital One is basically a predatory card company, and has always been known for giving cards to practically anyone with a pulse, typically at higher interest rates than other banks.

They’re also well known for giving out cards with high limits on them to people who recently threw them into a bankruptcy. It happened to my ex.

I was somewhat shocked when Discover Card gave me a card finally. I had been trying to get one for 11 years.

They’re kind of a difficult card to get compared with some of the “subprime” banks like Crapital One and the customer service is much better. I think Crapital One can avoid investing in service because their customers can’t get approved by anyone else except maybe Credit One or the Bank of North Dakota, which are worse.

There used to be issues with finding merchants that take Discover, but today you can walk around with a Discover card and shouldn’t have to go digging through your wallet to find a Crapital One just because the merchant only accepts Visa or MasterCard.

Roy at TechRights says I should just use cash. He says Bhushan Chouhan ended up cheating me and getting away with it and all my dispute did was waste everyone’s time, and he could have cheated me just as easily had I paid him in cash.

He’s right, but those rewards points are very addictive. Not to the point that I go spending just to get them, but because it costs money to live, man. And while the Battery Nazi made off with my $70, I’ve easily made $10,000 or more out of credit card schemes since I started using them years ago. If I stopped using them, I’d just be paying to fund everyone else’s.

Ideally, there’d just be lower prices, but merchants don’t give you a cash discount.

I can say one thing about dishonest merchants complaining about the time it takes to respond to chargebacks, and the fees the banks charge you to deal with them, win or lose.

QUIT CHEATING YOUR CUSTOMERS!

They’ll stop filing chargebacks.

Capital One decides in favor of Batteries Plus Bulbs in my credit card dispute. It isn’t safe to depend on the bank to rule correctly.

Capital One decided in favor of Batteries Plus Bulbs in my credit card dispute. It isn’t safe to depend on the bank to rule correctly.

I supplied a mountain of evidence to prove that I was cheated by the owner of the Batteries Plus Bulbs location in Gurnee, Illinois when he sold me a defective car key and deprogrammed my car’s remote control when he failed to fix it, and that he then proceeded to threaten to call the police on me when I asked for my money back, forcing me to spend even more of my money taking my car to a Buick dealer to get the job right.

Obviously, nobody at Capital One even read any of my documentation about the incident and this lying scumbucket merely had to “re-present” his charges for his defective services.

I’ve bought things from this place before that were a little bit wrong but basically went ahead and worked, such as some iPhone batteries which were detected by the phones as non-Apple parts, but it went ahead and operated.

Unfortunately, when it comes to car keys, it seems that being “a little wrong” can cause the car to fail to start, due to the anti-theft computer.

In his “re-presentment” case, the “Battery ***hole” didn’t lay out many facts.

In fact, he repeatedly lied to Capital One and contradicted his own statements multiple times.

His response to Capital One was so bad that if anyone at the bank actually had read it, they would have laughed at him and given me my money back.

So I’m left to conclude that the dispute resolution process at Capital One is so defective that consumers can not trust that the outcome will be correct regardless of how much evidence they submit or how badly the merchant bungles their re-presentment.

It’s apparently simply enough for the merchant to lie so much they should run for Congress, and they can get the chargeback reversed.

This probably means that you shouldn’t put any significant amount of money on a Capital One credit card, because their billing dispute process is such a joke that you probably never will see your money again even if a crooked businessman cheats you and you have such a strong case that you’d be expected to succeed.

Given that my ex was cheated by B&H Photo in New York and had a Capital One card at the time, and he asked me to handle a chargeback against them, and I won the case despite some very nasty man who replied to Capital One and accused him of having a Nintendo Switch that the idiots there ignored the “signature required” checkbox for the order and sent it out regular UPS, to Chicago, where someone stole it.

I figured Capital One would handle my case against “Batteries Plus ***hole” fairly because I handled that case for my ex and won.

They did not.

I don’t know how exactly these cases are being decided.

I know some of it depends on the card network.

Capital One issues cards on both Visa and MasterCard, so it’s possible that in the case of Visa, they just handle the process more professionally than they do at MasterCard. I just don’t know.

What I do know is that I’ll be changing my spending habits away from MasterCard and Capital One on major purchases, except at Walmart where the store card is administered by Capital One and the rewards rate is just too high to ignore given the fact that Walmart is unlikely to sell counterfeit merchandise and then berate you with lies after leaving you nowhere to turn to except the chargeback process, as the “Battery Nazi” did in this case.

I called the Batteries Plus Bulbs 1-800 number after it became very clear that the franchise owner was going to be impossible to work with, and they never even called me back. I tried everything before filing a credit card dispute.

Many, possibly most, of the Batteries Plus Bulbs locations listed by the Better Business Bureau currently have an F rating. I would have submitted a complaint about the store in Gurnee, except that it’s not listed, and I couldn’t get them to add it so that I could complain about it.

According to some records that I found about the location in Gurnee, the owner apparently took a Paycheck Protection Program loan from BMO Harris Bank a couple of years ago for $4,500.

Since I have _never_ seen anyone but the franchise owner staffing the store at that location, I’m kind of wondering if he took a loan that he didn’t have to pay back in order to “save” his own job.

We all knew that the PPP program was rife with abuse, but if what I read about this loan is true, it would appear maybe that you could also pad your bottom line by saying your business is likely to fail and you don’t want to have to let yourself go.

Some people might have the opinion that this is chiseling. I was always against the PPP program from the start, especially the part where most of it was “forgiven”.

I called it the CCCP Program. But I’ve always leaned more towards fiscal libertarianism, myself.

Anyway, the “Batteries Plus ***hole” debacle changed my opinion of Capital One, which used to have better customer service than they do now.

It seems like these days they just go through the motions of the legally mandated dispute process and nobody is actually there at the bank reading a damned thing.

I can no longer recommend this bank.

As for credit card disputes themselves, pretty much all sites that talk about them are pitching merchants on the notion that most of them are “fraud on the part of your customer”, which simply is not true.

Ideally, the process spares the customer of having to go to small claims court, especially when the amount they were cheated out of was so small it’s not worth going there.

Of course some merchants hate chargebacks. Bad merchants want the chargeback system to go away the same way that criminals want less cops.

The chargeback system needs to be reformed and modernized, because if it can’t handle such an obvious situation where I was cheated out of my money by a dishonest battery store, what can you trust it to do?

It’s still better than using cash in that if the merchant can’t prove you received the merchandise, and you can prove that not receiving it was their fault, or your card got stolen and used somewhere, you’re likely to succeed, but as far as defective goods and services not rendered…. Questionable.

Capital One tried to cause me to miss a dispute deadline in my case against Batteries Plus Bulbs.

Capital One tried to cause me to miss a dispute deadline in my case against Batteries Plus Bulbs in Gurnee, Illinois.

The account representative which I spoke to about my dispute with Batteries Plus Bulbs over defective car key and wiping my remote control, and then trying to charge me for the key and programming fee anyway told me to expect documents in the postal mail to reply to, and they didn’t come.

Finally, I logged into my account and noticed a document available to view, which are normally boring “We’re updating your account terms.” things that nobody reads.

At no point in time did it ping my email to say that I needed to gather documentation and print it all out and return it by May 6th or else I may lose my case, so the document was just sitting there since April 15th.

I called the bank and requested more time since they caught me off guard. She said they couldn’t. I said, “Well, can you at least give me a direct link to upload documents to so I don’t have to rely on the post office to get this all to you by May 6th _and_ have someone there open and read it?”.

So she did. Then they were very nice and handed me NON-FILLABLE PDF dispute forms to fill out. So I went to an online PDF editor site and filled them out by typing everything in and putting an X in the appropriate check boxes and then digitally signing it.

I threw together all the half dozen documents they wanted and more in about an hour and got them uploaded. I rule.

Anyway, so now they can pour over everything that I sent them. I even made sure to mention that I had to go get the job redone at the Buick dealership and to directly quote the Buick service manager about Batteries Plus car keys, and then I provided Capital One with a receipt from Buick for redoing everything Batteries Plus had already charged me for and then didn’t do. The receipt even said the key I provided wouldn’t work and that they had to reprogram the remote control.

For extra measure, I called Bhushan Chouhan “incompetent”, “unscrupulous”, “malicious” and said he was “acting in bad faith” by “attempting to keep my money for services that I did not receive”, and that he “made an obscene and harassing phone call and threatened to call the police because I am making this credit card dispute!”.

This should be interesting. Stay tuned.

Credit Monitoring services are mostly a scam.

Have you seen an offer from your bank, credit card company, or Lifelock about credit monitoring?

Are you thinking about buying it?

Well, the good news is you can ignore their pushy sales tactics, and decline it when dark pattern dialog boxes pop up, and prevent fraud yourself.

A while back, I was talking about using strong randomly generated passwords and an authenticator program, such as Google Authenticator and GNOME Authenticator to manage one time codes.

It’s unlikely that anyone will sign into your accounts and rip you off if you do that, but there are still other ways to bilk you, like credit fraud.

The truth is, the credit reporting bureaus are required by federal and state laws to allow you to manage fraud alerts and credit file freezes on your own, but they don’t want you to know that because they were hoping you’d buy it from them.

In fact, everyone should have a fraud alert on their report, at all times, and strongly consider freezing their credit reports and only thawing them out for like a week if they go apartment or car shopping.

With all of the data leaks out there, it’s only a matter of time before many people who shouldn’t know your Social Security number have it, mainly due to things like Windows ransomware infecting your doctor’s computer records or Capital One being negligent with their security practices and data breaches involving Microsoft Azure.

Or in the case of my husband, his sister is a fraud artist who the government and the police refuse to arrest.

If you have these credit monitoring services, they are making you pay out the nose for things you can do yourself. For free. And if someone commits fraud against you using your credit cards or empties your bank account, these credit monitoring companies can’t do anything about it anyway, plus federal laws put financial institutions on the hook for reimbursing your losses.

The reason they don’t want you to know about this is that fraud alerts (which you can get with or without freezing your credit, which locks people out entirely), requires the lender to stop and do something to verify who you really are. And that gets in the way of them doing what they really want.

Blindly issuing millions of accounts and making you stop and notice if any of them are fraudulent, after your credit report is ruined and you’re turned over to a collection agency because your sister-in-law got ahold of your husband’s SSN and decided to open credit cards to fund more shopping trips.

See, these companies eat losses all the time, and they probably won’t even notice. They can sell the fraud accounts off to a collection firm for nearly as much as if you had actually paid them, and then you’re dealing with some bottom feeder that’s taking you to court.

So they have absolutely no reason to want anything slowing them down from approving more accounts. Even if many of them are fraudulent. It costs them more money to slow down than to charge off accounts.

But by taking steps to secure your credit files, you can stop identity thieves from ripping you blind like this in the first place.

If you’re still having thoughts about Lifelock, remember that when the CEO put his real SSN on their commercials, he was the victim of fraud in several hundred incidents involving practically every state in the country, including some guy buying an RV.

If it works so well, how did that happen?

Unfortunately, Discover Card has their own now and every so often I have to decline it (For $15 a month, on both of our accounts!) because it will pop up when I’m trying to log in to pay the credit card bill.

Credit One Bank gave my bankrupt cousins some credit cards, then sued them later for not paying the bill, which was over the limit, which incurred more fees. One thing that put them over the limit was a $8 a month credit monitoring charge. (And a bunch of nonsense like going to Starbucks every day. Nobody accused them of managing money well.)

The reason I know this is because when you get sued in Indiana, the entire lawsuit becomes public record, and anyone can use the courts to see your unpaid bills, line by line.

Why would you agree to credit monitoring when your credit is ruined by bankruptcy followed by not paying your bills AGAIN? Somewhere along the way, they got fast talked into agreeing to this.

Capital One blocks Amazon’s interest-free installment plans.

I was browsing Amazon the other day and noticed that they now offer their own installment plans.

The deal is usually 5 equal monthly installments on an item at 0% interest. In the small print was that Capital One is blocking their card members from using this.

It’s certainly not difficult to see why a high interest credit card company that mostly goes looking for customers with FICO scores in the 600s would be perturbed at a system that allows those same people to make affordable monthly payments somewhere else and sidestep the 20%+ credit card APR, but I still kind of wonder what the long term gain here is.

Like all card companies, Capital One charges swipe fees, and if they block the installment plans on Amazon and Paypal then they lose that, and people who have so-so credit probably do have a debit card if nothing else, and could just as easily put that on their Amazon account and still pay no interest to Capital One. So I’m at a loss for why they even bother to do this.

I had read about this happening on My FICO Forums a few months ago, but I didn’t pay much attention. I wonder if other card companies will follow suit.

If the peasants realize that they can give up on the mountain of credit card debt that has them paying double on a pair of shoes or a new laptop computer, and actually pay it off and be in the clear someday shortly, who knows what will follow?

In my grandparents’ generation, people were so averse to debt that even if they could take it on, they usually didn’t, and did a layaway plan if anything. They might have gone for something like zero interest installments, but I can’t see anyone from that era putting small purchases on a credit card so they could pay double.